1. Overview

At MaisonUp, we strive to provide our customers with high-quality electronic components, modules, sensors, and related products. Your satisfaction is our top priority. Our return and refund policy is designed to ensure a smooth and fair process for all our customers. Please read the policy carefully to understand your rights and responsibilities.

2. Guarantee/Warranty

Standard Warranty Coverage

All items purchased from MaisonUp come with a standard warranty, unless otherwise specified on the product page. This warranty protects you from manufacturing defects. If you encounter any issues with your order, please notify us within 7 days from the date of shipment.

Exclusions

The warranty does not cover products that have been:

• Misused, mishandled, or damaged due to improper use.

• Exposed to static discharge, neglect, or accidents.

• Modified, soldered, or altered in any form.

• Used in a manner not intended or not in compliance with the manufacturer’s specifications.

3. Reporting a Defective Product

Initial Steps

If you receive a defective product, please follow these steps:

1. Report the Issue: Contact us within 7 days of receiving the product through our support page. Include a detailed description of the defect and any relevant photos.

2. Evaluation: Our technical team will review your submission and assess the defect.

Return Shipping

• If a product is deemed defective, we will provide an RMA (Return Merchandise Authorization) number.

• Shipping Costs: You are responsible for the cost of return shipping. However, we will reimburse this cost upon verification of the defect.