SECTION 1 – GENERAL SHIPPING INFORMATION

At MaisonUp, we are committed to ensuring that your order reaches you promptly and in excellent condition. Our shipping policy outlines the methods, timelines, and guidelines for delivering your products.

SECTION 2 – SHIPPING PARTNERS AND METHODS

Trusted Couriers

To deliver your orders swiftly and securely, we partner with reputed courier agencies, including Delhivery, Bluedart, DTDC, and others available during checkout. These partners are selected for their reliability and extensive delivery network.

Special Requests for Remote Locations

For deliveries to remote locations, where standard courier services may not operate efficiently, we can consider shipping through EMS Speed Post upon special request. Please note, however, that we cannot guarantee compliance with these requests due to potential restrictions from postal services on certain items.

SECTION 3 – SHIPPING TIME AND DELIVERY TIME

Order Processing

• Same-Day Shipping: We strive to ship orders on the same day they are placed. Orders received before 1:00 PM on weekdays (Monday to Saturday) are typically processed and shipped within 24 hours.
• Weekend and Holiday Orders: Orders placed on Sundays and public holidays will be processed on the next business day.

Estimated Delivery Time

• Domestic Deliveries: Our standard delivery timeline is 2-5 business days across India. However, this timeframe is an estimate and may vary depending on the courier’s operational procedures, transit locations, and other factors beyond our control.

SECTION 4 – ORDER TRACKING

Track Your Order

Once your order is shipped, you will receive a tracking number via SMS/Email. You can use this number to track your shipment’s status on our website under the “Track Your Order” section or directly through the courier’s website.

SECTION 5 – HANDLING OF DAMAGED OR TAMPERED PACKAGES

Inspection Upon Delivery

Please inspect your package upon delivery. If you notice any signs of damage or tampering with the packaging, we advise you to refuse the delivery. Immediately contact our Customer Care team at +91 8800854049 or Contact Us, providing your order reference number. We will arrange a replacement delivery at the earliest.

SECTION 6 – SHIPPING FEES AND CHARGES

Shipping Costs

Shipping fees are calculated based on the weight, dimensions, and destination of the package. These costs are displayed during the checkout process.

Free Shipping

MaisonUp may offer free shipping promotions on selected items or orders exceeding a certain value. Please refer to the current promotional offers for details.

SECTION 7 – CUSTOMS AND DUTIES

International Shipments

For international orders, customs duties and taxes, if applicable, are the responsibility of the customer. These charges vary by country and are not included in the order total during checkout.

SECTION 8 – UNDELIVERABLE PACKAGES

Address Errors

Ensure that the shipping address provided is accurate and complete. MaisonUp is not responsible for orders that are undeliverable due to incorrect or incomplete addresses.

Unclaimed Packages

If a package is returned to us as unclaimed, we will contact you for further instructions. Additional shipping charges may apply for reshipping.

SECTION 9 – SHIPPING AND DELIVERY DELAYS

While we make every effort to deliver your order within the estimated timeframe, delays can occur due to unforeseen circumstances such as weather conditions, logistical issues, or other factors outside our control. We appreciate your understanding in these situations.

SECTION 10 – CONTACT US

For any questions or concerns regarding our shipping policy, please contact our Customer Care team at +91 8800854049 or email us. We are here to assist you.

Note: This shipping policy may be updated periodically. Please review the policy on our website regularly to stay informed of any changes.