SECTION 1 – GENERAL SHIPPING INFORMATION
At MaisonUp, we are committed to ensuring that your order reaches you promptly and in excellent condition. Our shipping policy outlines the methods, timelines, and guidelines for delivering your products.
SECTION 2 – SHIPPING PARTNERS AND METHODS
Trusted Couriers
To deliver your orders swiftly and securely, we partner with reputed courier agencies, including Delhivery, Bluedart, DTDC, and others available during checkout. These partners are selected for their reliability and extensive delivery network.
Special Requests for Remote Locations
For deliveries to remote locations, where standard courier services may not operate efficiently, we can consider shipping through EMS Speed Post upon special request. Please note, however, that we cannot guarantee compliance with these requests due to potential restrictions from postal services on certain items.
SECTION 3 – SHIPPING TIME AND DELIVERY TIME
Order Processing
Estimated Delivery Time
SECTION 4 – ORDER TRACKING
Track Your Order
Once your order is shipped, you will receive a tracking number via SMS/Email. You can use this number to track your shipment’s status on our website under the “Track Your Order” section or directly through the courier’s website.
SECTION 5 – HANDLING OF DAMAGED OR TAMPERED PACKAGES
Inspection Upon Delivery
Please inspect your package upon delivery. If you notice any signs of damage or tampering with the packaging, we advise you to refuse the delivery. Immediately contact our Customer Care team at +91 8800854049 or Contact Us, providing your order reference number. We will arrange a replacement delivery at the earliest.
SECTION 6 – SHIPPING FEES AND CHARGES
Shipping Costs
Shipping fees are calculated based on the weight, dimensions, and destination of the package. These costs are displayed during the checkout process.
Free Shipping
MaisonUp may offer free shipping promotions on selected items or orders exceeding a certain value. Please refer to the current promotional offers for details.
SECTION 7 – CUSTOMS AND DUTIES
International Shipments
For international orders, customs duties and taxes, if applicable, are the responsibility of the customer. These charges vary by country and are not included in the order total during checkout.
SECTION 8 – UNDELIVERABLE PACKAGES
Address Errors
Ensure that the shipping address provided is accurate and complete. MaisonUp is not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
Unclaimed Packages
If a package is returned to us as unclaimed, we will contact you for further instructions. Additional shipping charges may apply for reshipping.
SECTION 9 – SHIPPING AND DELIVERY DELAYS
While we make every effort to deliver your order within the estimated timeframe, delays can occur due to unforeseen circumstances such as weather conditions, logistical issues, or other factors outside our control. We appreciate your understanding in these situations.
SECTION 10 – CONTACT US
For any questions or concerns regarding our shipping policy, please contact our Customer Care team at +91 8800854049 or email us. We are here to assist you.
Note: This shipping policy may be updated periodically. Please review the policy on our website regularly to stay informed of any changes.
to get promotional offers and discounts