Last updated: 20-Aug-2026

Maisonup offers a diverse range of electronics & DIY products, lighting, home décor, organisers and made-to-order items. Our return and replacement policy is designed to account for the different nature of these products while ensuring genuine customer concerns are resolved fairly.

1. Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible through our Contact Us page or email support@maisonup.in with your order number.

• Orders may be cancelled before processing, manufacturing, customisation or dispatch has begun.
• Once a made-to-order or customised product has entered production, cancellation may not be possible.
• Orders that have already been dispatched cannot be cancelled and will be handled according to the applicable return/replacement terms below.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

• damaged during transit,
• materially defective,
• different from the product ordered, or
• missing an essential part,

please contact us within 3 days of delivery.

To help us verify and resolve the issue quickly, please share:

• the original unboxing video,
• clear photographs or videos showing the issue,
• photographs of the outer and inner packaging, and
• your order number.

Once verified, Maisonup will normally arrange an appropriate replacement, repair, replacement part or other suitable resolution.

Where replacement or resolution is not reasonably possible, a refund may be offered.

For verified cases where Maisonup is responsible for the issue, applicable return shipping costs will be borne by Maisonup.

3. Made-to-Order & Customised Products

Some Maisonup lighting, décor and made-to-order products are manufactured, assembled or customised specifically after an order is received.

Because these products are made specifically for the customer, they are not eligible for return or exchange due to change of mind, personal preference, size perception, colour preference or a change in requirement after production has begun.

This does not affect claims relating to a verified manufacturing defect, transit damage, missing part or an incorrect product supplied by Maisonup.

Where applicable, product specifications, dimensions and images are provided on the product page so customers can review them before ordering.

4. Electronics & DIY Products

Electronic components and DIY products require appropriate handling and may be sensitive to voltage, polarity, wiring, soldering, static electricity and physical modification.

Return, replacement or warranty claims may not be accepted where the product has been damaged due to:

• incorrect voltage or power supply,
• reverse polarity,
• improper wiring or connection,
• electrostatic discharge,
• overheating or short circuit,
• soldering or desoldering damage,
• physical alteration or modification,
• water or chemical exposure, or
• misuse inconsistent with the stated product specifications.

If an electronic product appears defective when first received, please contact us before soldering, modifying or extensively testing it. We will assist with verification and troubleshooting wherever possible.

5. Change-of-Mind Returns

Unless specifically mentioned on the individual product page, Maisonup does not generally accept returns solely because:

• the customer changed their mind,
• the product is no longer required,
• the customer ordered an incorrect size, model or variant despite the correct details being displayed, or
• the product does not suit a personal preference.

Please review product photographs, specifications, dimensions and compatibility information before placing your order.

6. Warranty

Where a product carries a warranty, the applicable warranty period and conditions will be mentioned on the individual product page.

Warranty generally covers verified manufacturing defects and does not cover damage caused by misuse, improper installation or handling, accidental damage, unauthorised modification or normal wear and tear.

The specific warranty terms shown on the individual product page will apply to that product.

7. Refund Processing

Where a refund is approved:

• it will normally be processed within 5–7 working days after approval,
• the refund will generally be issued to the original payment method, and
• where direct reversal is unavailable, alternate refund details may be requested.

Shipping charges are ordinarily non-refundable unless the refund results from an error attributable to Maisonup.

Your bank or payment provider may require additional time to reflect the refunded amount.

8. Verification & Resolution

Each claim is reviewed based on the information and evidence provided.

Our objective is to resolve genuine issues fairly while also protecting against claims involving products that may have been used, damaged, modified or incorrectly handled after delivery.

Maisonup may request additional photographs, videos, packaging details or other reasonable information where required to verify a claim.

Nothing in this policy is intended to restrict any rights available to customers under applicable law.

9. Contact Us

For cancellation, return, replacement, warranty or refund assistance:

Email: support@maisonup.in
Website: maisonup.in

You can also reach us through the Contact Us page on our website.