Last updated: 20-Aug-2026

This Shipping Policy explains how orders placed on maisonup.in are processed, dispatched and delivered.

1. Order Processing & Dispatch

Maisonup offers both ready-stock and made-to-order products.

• Most ready-stock orders are usually dispatched within 24 hours. Please allow up to 1–3 business days for processing and dispatch during high-volume periods, public holidays or other operational circumstances.
• Orders placed on weekends or public holidays are normally processed on the next working day.
• Made-to-order, customised and certain lighting products may require additional preparation or manufacturing time.
• Where a product requires a longer processing period, the applicable information will be mentioned on the product page or communicated to the customer.
• Processing/production time is separate from courier delivery time.

2. Shipping Locations

Maisonup currently ships across India, subject to courier serviceability.

International shipping is not currently available unless specifically offered for a particular order.

3. Shipping Charges

Where applicable, shipping charges are calculated and displayed at checkout before payment.

Charges may depend on factors including:

• order value,
• package weight and dimensions, and
• delivery location.

Any shipping charge applicable to your order will be visible before the order is placed.

4. Estimated Delivery Time

After dispatch, typical courier delivery timelines are:

• Metro & Tier-1 cities: approximately 2–4 business days
• Other serviceable locations: approximately 4–7 business days

These are estimated delivery timelines and not guaranteed delivery dates.

Delivery may occasionally take longer because of circumstances such as:

• courier network delays,
• weather conditions,
• regional restrictions,
• public holidays,
• remote locations, or
• other circumstances outside Maisonup's reasonable control.

Where possible, we will assist customers in following up with the courier partner in case of an unusual delay.

5. Shipping Partners

Maisonup uses third-party courier and logistics partners for deliveries.

Once an order is dispatched, tracking information will normally be shared through the contact details provided with the order.

6. Order Tracking

After dispatch:

• a tracking number or tracking link will normally be provided,
• tracking information may take some time to appear in the courier partner's system, and
• subsequent movement updates depend on the courier network.

If tracking shows no meaningful movement for more than 48 hours, you may contact us at support@maisonup.in and we will assist with an escalation where appropriate.

7. Address & Delivery Information

Customers are requested to provide complete and accurate delivery information when placing an order.

Delivery may be affected by:

• an incorrect or incomplete address,
• an incorrect contact number,
• customer unavailability,
• repeated unsuccessful delivery attempts, or
• refusal to accept the shipment.

If a shipment is returned to Maisonup for any of these reasons, additional shipping charges may apply before it can be dispatched again.

8. Damaged or Tampered Packages

We take care to securely package products before dispatch.

If the outer package appears visibly damaged, opened or tampered with at the time of delivery, you may refuse the shipment where practical.

If you accept the parcel, we strongly recommend recording the complete unboxing process from the unopened package.

If a product arrives damaged, please contact us within 3 days of delivery with:

• the original unboxing video,
• clear photographs or videos of the damaged product,
• photographs of the outer and inner packaging, and
• your order number.

Verified transit-damage claims will be handled according to our Cancellation, Return & Refund Policy.

9. Incorrect or Missing Items

If your shipment contains an incorrect product or an essential item/part is missing, please contact us within 3 days of delivery.

Please provide your order details along with clear photographs or an unboxing video so that we can verify and resolve the issue promptly.

10. Partial Shipments

In some cases, products from the same order may be dispatched separately because of:

• different processing times,
• stock availability,
• packaging requirements, or
• shipment size.

Customers will not be charged an additional shipping fee solely because Maisonup chooses to divide an order into multiple shipments.

11. Undelivered & Returned-to-Origin (RTO) Orders

A shipment may be returned to Maisonup if delivery cannot be completed because of circumstances such as:

• an incorrect or incomplete address,
• customer unavailability,
• inability to contact the recipient,
• repeated failed delivery attempts, or
• refusal to accept the shipment.

Where an order is returned to us, we may contact the customer regarding re-dispatch.

Additional shipping charges may apply for re-shipping where the failed delivery was not caused by Maisonup or the courier partner.

If a refund is approved instead of re-dispatch, applicable shipping or return-to-origin charges may be deducted where appropriate.

Made-to-order or customised products remain subject to the terms applicable to those products under our Cancellation, Return & Refund Policy.

12. Lost or Significantly Delayed Shipments

If tracking indicates that a shipment may have been lost or is experiencing an exceptional delay, please contact us.

We will coordinate with the courier partner to investigate the shipment.

Where a shipment is confirmed lost in transit, Maisonup will arrange an appropriate resolution, which may include replacement or refund depending on the circumstances and product availability.

13. Delivery Confirmation

An order is considered delivered when the courier partner records successful delivery to the shipping address provided with the order.

If tracking shows a shipment as delivered but you have not received it, please contact us as soon as possible so that we can raise the matter with the courier partner.

14. Policy Updates

Maisonup may update this Shipping Policy from time to time to reflect changes in our products, shipping processes or logistics arrangements.

The latest version will always be published on this page.

15. Contact Us

For shipping, tracking or delivery-related assistance:

Email: support@maisonup.in
Website: maisonup.in

You can also reach us through the Contact Us page on our website.