Maisonup values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.maisonup.com.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Maisonup, we may collect the following information:

a) Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment-related details (processed securely via third-party gateways)

b) Order & Account Information

• Products purchased
• Order history
• Communication history with our support team

c) Technical Information

• IP address
• Browser type and device information
• Pages visited and actions taken on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information strictly to:

• Process and fulfill your orders
• Communicate order status, shipping updates, and support responses
• Provide customer support and resolve issues
• Improve our website, products, and user experience
• Send transactional emails (order confirmations, invoices, etc.)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Payments & Transaction Security

All payments on Maisonup are processed through secure third-party payment gateways. We do not store or have access to your card, UPI, or banking details.

Our payment partners follow industry-standard security practices and encryption.

4. Sharing of Information

We may share limited information only with trusted service providers, such as:

• Shipping and logistics partners (to deliver your order)
• Payment gateways (to process transactions)
• Website and analytics tools (to improve performance)

These parties receive only the information required to perform their services and are obligated to keep it confidential.

5. Cookies & Tracking Technologies

Maisonup uses cookies to:

• Remember your preferences
• Improve website performance
• Understand visitor behavior for optimization

You can disable cookies in your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no online platform can guarantee 100% security, and users share information at their own risk.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal and operational requirements)

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or tools. Maisonup is not responsible for the privacy practices or content of these external sites.

We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Maisonup does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has shared personal data with us, please contact us and we will take appropriate action.

10. Policy Updates

Maisonup may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Continued use of the website after changes implies acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

• Email: support@maisonup.com
• Website: www.maisonup.com