Last updated: 20-Aug-2026

Maisonup respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit maisonup.in, place an order, contact us or otherwise interact with Maisonup, and how that information may be used, shared and protected.

1. Information We May Collect

Depending on how you interact with Maisonup, we may collect:

Personal & Contact Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Information you provide when contacting customer support

Order & Transaction Information

• Products purchased
• Order value and transaction status
• Shipping and delivery information
• Returns, replacements, refunds and warranty history
• Communications relating to your order

Payment transactions are processed through third-party payment providers. Maisonup does not intentionally store your complete card, UPI PIN or banking credentials.

Device & Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Pages viewed
• Website interactions
• Referring source
• Cookies and similar technologies

2. How We Use Your Information

We may use personal information where reasonably necessary to:

• process and fulfil orders,
• arrange shipping and delivery,
• provide order and tracking updates,
• process cancellations, replacements, returns and refunds,
• provide warranty and customer support,
• respond to enquiries,
• prevent fraud, misuse or unauthorised transactions,
• maintain business and transaction records,
• improve our website, products and customer experience,
• measure website and marketing performance,
• comply with legal, tax, accounting or regulatory requirements, and
• send marketing communications where permitted and where appropriate consent or another lawful basis applies.

We do not sell or rent personal information to third parties.

3. Marketing Communications

Where you choose to subscribe to our emails or otherwise consent to receive marketing communications, Maisonup may send information about:

• new products,
• collections,
• offers,
• promotions, and
• other Maisonup updates.

You may unsubscribe from marketing emails using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to an existing order, payment, delivery, refund or customer-service request may still be sent where necessary.

4. Cookies, Analytics & Advertising Technologies

Maisonup and service providers supporting our website may use cookies and similar technologies to:

• operate essential website functions,
• remember preferences,
• understand how customers use the website,
• measure website performance,
• analyse traffic and conversions, and
• measure or improve advertising campaigns.

Depending on the services enabled on our store, these technologies may be provided by platforms such as Shopify, analytics providers, advertising platforms or other technology partners.

You may manage cookies through your browser or through any cookie-preference controls made available on our website. Disabling certain cookies may affect some website functionality.

5. How We Share Information

Maisonup may share only the information reasonably required with service providers involved in operating our business, including:

• Shopify and website technology providers,
• payment gateways and payment processors,
• shipping and logistics partners,
• email, messaging and customer-support providers,
• analytics and advertising platforms,
• accounting, compliance or professional-service providers, and
• government or regulatory authorities where disclosure is legally required.

These service providers may process information only as required to provide their respective services or in accordance with their own applicable privacy obligations.

6. Payment Security

Payments made through Maisonup are processed using third-party payment systems and gateways.

Maisonup may receive information such as transaction status, payment method or reference details required to process and reconcile an order, but we do not intentionally store complete payment-card credentials or confidential banking authentication information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, accounting, tax, fraud-prevention, dispute-resolution or legal purposes.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it as appropriate.

8. Data Security

Maisonup takes reasonable administrative, technical and organisational measures intended to protect personal information from:

• unauthorised access,
• misuse,
• loss,
• alteration, and
• unauthorised disclosure.

We also rely on established third-party platforms and service providers to operate parts of our website, payments and fulfilment infrastructure.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Requests

Subject to applicable law, you may contact Maisonup to request assistance regarding personal information associated with you, including requests to:

• access information,
• correct inaccurate or incomplete information,
• update your details,
• request deletion where legally permissible,
• withdraw consent where processing is based on consent, or
• raise a concern regarding how your information is handled.

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, contractual or dispute-resolution purposes.

To submit a privacy request, contact support@maisonup.in.

We may take reasonable steps to verify your identity before acting on a request.

10. Children’s Privacy

Maisonup's website and products are not intended to knowingly collect personal information directly from children without appropriate involvement or authorisation from a parent or lawful guardian where required.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

11. Third-Party Websites & Services

Our website may contain links to websites, applications or services operated by third parties.

Maisonup does not control the privacy practices of independent third-party websites. Customers should review the applicable privacy policies of those services before providing personal information to them.

12. International or Cross-Border Processing

Some technology, payment, analytics or other service providers used by Maisonup may operate infrastructure or process information in locations outside India.

Where this occurs, information may be processed in accordance with applicable law and the privacy and security arrangements of the relevant service provider.

13. Legal & Regulatory Requirements

Maisonup may process, retain or disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, government requests, tax requirements or to establish, exercise or defend legal claims.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• our business,
• website functionality,
• service providers,
• legal requirements, or
• privacy practices.

The latest version will be published on this page with an updated date.

15. Contact Us

For questions, concerns or privacy-related requests:

Email: support@maisonup.in
Website: maisonup.in

You may also contact us through the Contact Us page on our website.